Technical Support Team

Please be as detailed as possible when completing the form! This will only speed up the process! Our Mechanical Engineering experts will look into your issue right away!

Name

First Name

Last Name

Company Name

Machine:

What equipment are your referring to?

Description of Issue:

When did the problem first occur? (Day & Time)

(e.g. When we went to turn it on this morning, Middle of a production run, coming back from break.)

What Type of Issue?

What steps have you already taken to try and fix this?

Any parts replaced already?

If Issue 1: Machine not running/power up/working at all. Any status indicators or LEDs out of normal state?

Send photos of electrical cabinet to support@jincglobal.com. Please put your company & machine name in Email Subject line.

Yes

I'm Not Sure

If Issue 2, 3, or 4: When or how does it fail?

Please provide any additional details that may help us resolve your issue.

Technical Support Team

JINC Global